The Mac Lawyer Using Macs in Law Firms | Attorney Ben Stevens

Apple Repair Service :: Second to None

By J. Benjamin Stevens on Posted in Miscellaneous

Apple_logo
My partner’s PowerBook began having problems last Friday, and it stopped working.  His machine is over two years old, and this was the first problem that we had with it.  Anyway, we have AppleCare on this machine (and all our Macs), so Paul placed a call for help.  When the technician was unable to resolve the problem by phone, he informed us that the PowerBook needed to be sent in for repair.

The shipping box arrived on Tuesday afternoon, and DHL picked up the computer on Tuesday evening to ship it back to Apple.  I thought that it would be at least a week before we saw it again, but I am thrilled to say that Paul’s PowerBook returned to our office this morning in perfect condition.  Yes, you read that right, It was gone less than 72 hours which included the shipping time from SC to CA and back.  Better yet, the cost to us — free since it was covered by AppleCare.

  • http://homeofficelawyerblog.com Grant Griffiths

    And some would say we are crazy for owning and using Macs. Just one more example of how Apple and the Mac can actually save a law firm time and money.

  • quandmeme

    Now I’m a fanboy too, but this is actually the illustration of why Apple is not ready for the real world of corporate IT. Dell and Lenovo have service plans where the tech will come out to your business. Sure it is exorbitant but it is sold right from the Large biz checkout webpage. 72 hours down time is unacceptable for a partner. A tech needs to be out there in two hours to personally trouble shoot and take it with him that day.
    My hope is that with the sales success there will soon be a sufficient critical mass of users that this level of service will become an option.

  • Al Moore

    Hello,
    I’m using a Imac with extended keyboard. My extension numbers do not function. All other keys work fine.
    Any ideas?
    THANKS!
    AL Moore