Can Law Firms Be Run Like Apple Stores?

Posted on June 26, 2009 by J. Benjamin Stevens

Apple Stores are known for their knowledgeable personnel and excellent customer service.  Not coincidentally, those are also the hallmarks of outstanding lawfirms.  Jay Shepherd has written an article which questions what it would be like if these stores were run like law firms – and by extension, why law firms can't be run more like Apple Stores.  It is a very thought-provoking article, and I recommend it to attorneys everywhere.

Source:  "What if the Apple Store Billed by the Hour?" by Jay Shepherd, published at The Client Revolution.

Tags:
Trackbacks (0) Links to blogs that reference this article Trackback URL
http://www.themaclawyer.com/admin/trackback/141893
Comments (1) Read through and enter the discussion with the form at the end
Jay Shepherd - June 29, 2009 12:09 PM

Thanks, Ben. I appreciate the shout out. Love your site. As the owner of an all-Mac law firm for the past 11 years, I've been a big fan.

Jay

Post A Comment / Question Use this form to add a comment to this entry.







Remember personal info?
Send To A Friend Use this form to send this entry to a friend via email.